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Customer Return NonConformances

Inspection NonConforming Material Software Customer RMA Inspection Information

For Non-Conforming Material, the RMA record becomes the NCM Report.

The Defect Category and Quantity can be entered or verified for Pareto Chart reporting purposes.

Additional files can be linked to the inspection record for the non-conformance, such as red-lined drawings and pictures of non-conformances.

The MRB Team can be identified.

All rejections can be identified individually. Useful when more than one discrepancy is found within the inspected lot. Each rejection can have multiple dispositions, and those dispositions are identified. (e.g., some quantity can be disposed to be reworked internally due to production demand, and the rest of the quantity can be dispositioned to return to the vendor for repair or replacement.)

Those options are available for organizations that want to track material and labor on returned products.

The one-click process to generate and send out an Email asking for dispositioning and another email to those responsible for executing the disposition.

Actions can be entered and assigned to specific parties (individuals) throughout the process. Action items are managed through the dashboard.

If a Corrective Action is warranted, the one-click process creates a corrective action and links the corrective action record to the Inspection record.