Customer Return Information

Customer Returns (RMA) inspection record contains many standard fields. The organization is to decide what information has value and is to be populated.

The Common fields available are:
RMA Date,
Part Number, Part Description, Part Revision Level,
Customer, Sales Order Number, and Line Item,
Reason for Return,
Serial Number(s),
Original Ship Quantity and Quantity to Be Returned.

When the product is received,
Date Product Received, Quantity Received, Inspected, Accepted, and Rejected are available.

Other fields are available such as:
Suspected Cause,
Return Type,
Condition Warranty Status,
Level of Inspection required,
and the Inspection Method option such as 100% Inspection, Skip Lots, Dock-To-Stock, and AQL 0.5, 1.0, 1.5 C=0 sampling plans,
depending on the organization’s requirements.

Files can be linked to each Customer Return (RMA). For example, typical Usage might include Emails, Pictures of Discrepancies, or Damage. All Linked files can be viewed at any time.

NOTE: If an organization wants to reduce data-entry and data-entry errors, this Inspection and Non-Conforming software can directly link to many ERP systems or the ability to sync to ERP data periodically—Call Database Providers to learn more about this feature.

When this direct link or sync feature is used, many fields are pre-populated based on the Sales Order Number entered by the RMA initiator. In most cases, the Part Number, Revision Level, Description, Customer, Sales Order Line Item, and Sales Order Ship Quantity fields are all populated from the Sales Order information.